1 hour ticket response
We are dedicated to delivering a rapid and appropriate reply to every trouble ticket posted by a user. Our competent support engineers will examine your situation and will think of the most efficient option. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, the average client support ticket response time has proven to be twenty minutes.
An Exceptional Customer Support Service
Our customer care team members have substantial experience in the Linux cloud web hosting niche and are trained enough to offer a rapid answer to your problem. If, however, the matter at hand is not within the competency of a customer service technician, the technical support ticket will be forwarded to a developer or administrator for additional investigation.
A User–Friendly Help Section
In the Site Control Panel you’ll find an easy–to–browse Help section where you can get quick hints on how you can use our services. You can see the answers to your inquiries in our F.A.Q. database, find more information in the web hosting account administration articles or check our educational video tutorials.
