Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center integrated into your Site Control Panel features a selection of help articles and commonly asked questions. Aimed toward resolving any common issue that you could possibly run into, they are compiled by our support team of knowledgeable techs.

  • Top quality support service

  • Educational Videos

  • For users who would rather learn how to remedy a frequently encountered problem by watching an educational video clip, we’ve added a selection of video tutorials to our Site Control Panel. All the video clips are short and simple to follow. They offer you visual presentations of various site administration procedures.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 support service and come with a 1–hour response guarantee. Our accomplished technicians will be available 24/7 and will solve any problem that you may possibly stumble upon within less than sixty minutes after the trouble ticket submission. Normally, a response will be given to you in less than 20 minutes.