Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • All your assistance requests will be attended to in maximum 60 minutes after the support ticket or email has been received. If your case needs further assistance from a server admin, we will forward the ticket or the e–mail to the person in charge, right away and will leave a comment to let you know that more time will be needed for arriving at a solution. If you take advantage of our Managed Servers package, any of the server management tasks included there will be executed whenever you decide.

  • Top quality support service

  • A Topflight Technical Support Service

  • Should you need help with our Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated server on your behalf, do not hesitate to get in touch with our client support team at any time via the ticketing system. In addition, if you require assistance managing your dedicated web hosting server, you can make use of the Managed Servers package, that includes weekly Operating System updates, troubleshooting and installation services, server monitoring and rebooting procedures, backup disk storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Site Control Panel is pre–installed for each dedicated web hosting plan. Among its functions is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of help articles in addition video versions that show all the actions that you can perform in a very illustrative manner. You will find all the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.