Being able to contact your cloud web hosting provider if you have any type of questions or encounter any problems is very important and how quickly they'll respond and react is usually crucial, in particular when your web site is business-oriented, as more downtime often means losing prospective customers. The support options are, in addition one way to recognize actual providers from resellers. The latter typically reply just to emails or support tickets and you will have to wait for a whole day or even more in order to get an answer. In case the trouble involves several responses, you may end up losing a few days in order to have a basic problem resolved. With a legitimate and trustworthy web hosting company, you should be in a position to get in touch with the support team at any time and receive an instant response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Web Hosting

All our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting services well before you make a purchase or you're a current client and you have a question or some difficulty, you're able to contact us anytime, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more technical matters or any troubles that need more time to research and resolve. In contrast to many other website hosting suppliers, our trouble tickets have a warranted max response time of just 1 hour, thus regardless of what your trouble is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All Linux semi-dedicated hosting plans that we offer feature 24/7 customer and technical support, therefore no matter what problem you experience, you can get in touch with us and we will help you quickly. Our guaranteed reply time for any e-mail message or trouble ticket that you open through your Hepsia website hosting Control Panel is just one hour; the actual reply time rarely exceeds 20 min. Furthermore, we offer phone support with multiple local numbers globally and a live chat, so you can get in touch with us and receive additional info about our solutions even if you don't have an account yet. We're able to help you with any question or an issue you have - payment methods, plan features, e-mail setup, website hosting account settings, etcetera. If you employ our services, you won't ever experience an issue where you should wait for a couple of days to get an issue solved like you'll have to do with many other service providers.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we offer features 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers around the globe, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters as it is much easier to track what's going on. The maximum guaranteed reply time for all the email messages and tickets is sixty minutes, but it hardly ever takes that long to get assistance. If you acquire the Managed Services upgrade that we offer, our admins can also assist you with any kind of third-party software difficulties.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time warranty, you will take advantage of extremely fast support when you get a dedicated server from our company. Our customer and tech support crews are online 24/7/365, so when you open a ticket from your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the best option in case the issue in question requires more time to be solved or when it should be given to our admins, since it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent using our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.