If you've ever had a cloud web hosting account in the past or you have dealt with any other kind of online service, you probably know from your own experience that for a lot of things it is better to speak with a live person on the phone than to exchange tickets or email messages. If you want to learn more about a service before you purchase it or if something small has to be made, for instance, it will be much easier and a lot faster to do it real-time. If you can get hold of representatives by phone, it is very likely that you're using the services of an actual web hosting provider, not just a reseller. The level of support that you can get over the phone varies between different companies - from standard matters to dedicated technical support. Generally the majority of providers will offer you pre-sales assistance and 1st level phone support, while more complex technical matters are handled via email and tickets.

Phone Support in Cloud Web Hosting

All our cloud web hosting plans come with telephone support fourteen hours a day even on official holidays, which means that if you do not have an account yet, you are able to phone us and find out more about our services or if we meet the system requirements for your sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so you are able to call the number which is closer to you. In case you're a current customer, we will help you timely with all the general and billing issues and with a number of technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it is much easier consult with a live person and get things done right away. Of course, some issues simply cannot be resolved on the telephone, so if this is the case you'll be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours a day as part of the support services for each semi-dedicated server package that we supply. As some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such a problem, still for all your billing, general or small-scale tech issues you can always call us and we will help you instantly so as to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your sites on our advanced cloud platform or you're able to receive any other general information about our semi-dedicated services. We have local numbers in the United States, the United Kingdom and Australia plus an international number, which means that you are able to call the one that is closer to where you live.