In case you have a website, a problem can always appear and it does not necessarily have to be related to the web hosting service itself. For example, something might go wrong when you bring an Internet application up to date or some important data could be edited or deleted by accident. Regardless of what the nature of the problem is, you’ll have to get in touch with the respective technical support team and ask them to restore a backup or to help you troubleshoot the problem that you are confronting. How fast they’ll do this will predetermine the time that your websites will be down. For specific websites such as community portals or shopping portals, a regular downtime period often means lost clients and cash. That is why, it is of primary importance that you use the services of a hosting company that offers not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using any of our Linux cloud web hosting and you’ve got a question or come across some challenge, you can touch base with us 24-7 by opening a tech support ticket or by writing an email and we guarantee that you’ll receive a response in less than sixty minutes. In case the issue can be resolved, we’ll do it before we reply to you, while if there’s something that you need to do on your end, we’ll provide you with all the necessary details – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a response within less than 30 minutes, which suggests that waiting around for hours and hours on end or even for more than one day to get support is something impossible. Our one-hour reply time guarantee applies to any inquiry that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket via your hosting Control Panel or write an email concerning your semi-dedicated server, you’ll receive a response within only 1 hour. You can touch base with us whenever you wish with regards to billing, technical or general matters and given the fact that we will be at your disposal 24-7, you will invariably obtain support in a well-timed fashion. Depending on the specific issue or question, we will give you more information, sort out the problem if it’s been caused by something within our reach or instruct you on how to proceed if you have to modify a given setting for a software app that we don’t have access to. You can forget about waiting around for a whole day for each reply. In reality, in most cases we answer emails and tickets within twenty-twenty five minutes max.