There are a number of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find irrespective of which company you choose is a ticketing system. It is the least complicated medium of correspondence for many reasons. If no customer service staff representative is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy/paste large bits of info without needing to worry about typing mistakes, and in case a particular problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in one and the same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your web hosting provider is that they’re typically separate from the hosting platform, which goes to say that if you have to supply information or to adhere to instructions, you will have to use no less than 2 different admin interfaces and this number could increase in case you wish to manage a handful of domain names. Plus, lots of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting come with an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will allow you to manage everything connected with the hosting service itself in the same location – payments, files, e-mails, trouble tickets, etc., eliminating the need to use different systems. In the event that you have any pre-sales or technical questions or any problems, you can open a ticket with a few mouse clicks without signing out of your Control Panel. During the process, you can select a category and our system will offer you a variety of educative articles, which will provide you with additional info and which may help you solve any specific issue even before you post a ticket. We guarantee a trouble ticket response time of maximum one hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with us and you want to touch base with our client service team representatives, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of using a completely different customer support platform like you will need to do with the majority of hosting providers on the market. Our integrated trouble ticket system will permit you to open a new ticket without difficulties and to go through older tickets using an intelligent search filter. Plus, you will be able to take a look at the applicable knowledgebase articles that our system will offer you in accordance with the category that you pick for your new ticket. You can do all of the aforementioned procedures without signing out of your Hepsia Control Panel at any time, which goes to say that in case you chance upon any problem or have a question, you can touch base with our technicians and fix the given problem within the hour through a single support platform.